Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that depending on the item’s condition when returned, we may deduct a 12% restocking fee.

Important: Issues, Damaged or Wrong Items

If you are complaining about or reporting any issue with your order, you must provide a video showing the issue so our team can properly review your claim.

All issue/complaint videos must be sent to:
📧 Support@fragranceisland.com

For damaged, defective, or incorrect items, please follow these requirements:

1. Do not throw away the shipping box or packaging.
2. Take a photo showing both the item and the shipping label in the same photo.
3. Record a clear video showing the issue with the item.
4. Email the video to Support@fragranceisland.com along with your order number and a brief description of the issue.

The damaged/wrong item and shipping label must be visible in the same photo.

Failure to provide the required photos and video may prevent us from properly verifying the claim and may affect our ability to provide a replacement or refund.

How to Request a Return

If you need to return an item, please contact us through our contact page before sending anything back.

Do not send any item back without first contacting us and receiving confirmation or return instructions from our team.

For any complaint or issue with an order, the required video must be emailed to Support@fragranceisland.com before the claim can be reviewed.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have following the applicable return instructions. Once your return is accepted, you may place a separate order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be automatically issued to your original payment method. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

Thank you for shopping with us!